Mitel cloud PBX is a cloud-based telephone system that is becoming increasingly popular in the business world. A PBX (Private Branch Exchange) is a telephone system that connects multiple telephones within a business or organization to enable the sharing of phone lines and other communication resources. The Mitel system operates on the cloud, which means that businesses can access it through the internet. In this article, we will explain what Mitel cloud PBX is, how it works, and why businesses should consider using it.
What is Mitel cloud PBX?
Mitel cloud PBX is a cloud-based telephone system that is designed to provide businesses with advanced communication features. The system is hosted on servers located in data centers, which means that businesses do not have to purchase and maintain expensive hardware or software. Mitel cloud PBX is a subscription-based service, which means that businesses pay a monthly fee to use the system. This fee includes maintenance, upgrades, and support.
How does Mitel cloud PBX work?
Mitel works by using the internet to connect businesses to the PBX system. The system operates on a software platform that is hosted on servers located in data centers. When a business subscribes to Mitel, they are given access to a web portal that they can use to manage their communication system. The web portal allows businesses to add and remove phone lines, set up voicemail, and configure call routing.
Mitel cloud PBX also provides businesses with a variety of advanced features such as auto-attendant, call forwarding, and conferencing. Auto-attendant is a feature that answers incoming calls and routes them to the appropriate department or extension. Call forwarding is a feature that allows businesses to forward calls to another phone number if the primary number is unavailable. Conferencing is a feature that allows multiple people to participate in a phone call.
Why should businesses consider using Mitel cloud PBX?
There are several reasons why businesses should consider using Mitel cloud PBX.
- One of the key reasons businesses should consider Mitel cloud PBX is the cost savings. Traditional phone systems require a significant upfront investment in hardware, software, and installation. With Mitel, businesses can avoid these costs as the system is hosted in the cloud, and they only need to pay for the service they use on a monthly basis. Moreover, the cost of upgrades, maintenance, and support is included in the subscription fee, reducing the IT expenses even further.
- Mitel provides businesses with advanced communication features that are not available with traditional telephone systems. For example, businesses can set up call routing rules that automatically forward calls to different phone numbers based on the time of day or the day of the week. This can help businesses to ensure that they never miss an important call.
- Mitel is a scalable solution that can grow with a business. Businesses can add or remove phone lines as needed, which means that they only pay for the services that they require. This can help businesses to manage their communication costs more effectively.
- Mitel provides businesses with a high level of reliability and uptime. The system is hosted on servers located in data centers that are designed to provide 99.9% uptime. This means that businesses can rely on the system to be available when they need it.
- Mitel provides businesses with a high level of security. The system uses advanced encryption and security protocols to protect sensitive data and communication. This can help businesses to ensure that their communication system is secure and compliant with industry regulations.
- Mitel is a flexible solution that can work with a variety of devices and platforms. This means that businesses can use the system with their existing hardware and software, which can save them time and money on implementation.
What customer service does Mitel offer?
For technical support around the world, Mitel phone services offer 24/7 customer care. For on-premises customer assistance, it offers toll-free lines as well as the choice to get in touch with a Mitel Authorized Partner or service provider. Mitel provides technical documentation for individual products as well as on-demand training. Moreover, customers can purchase VoIP phones with managed support contracts and a help button.
Mitel cloud PBX is a scalable solution that can grow with a business and provides businesses with a variety of advanced features such as auto-attendant, call forwarding, and conferencing advanced communication features such as auto-attendant, call forwarding, and conferencing. With Mitel cloud PBX, businesses can manage their communication costs more effectively, as they can add or remove phone lines as needed. The system is designed to provide a high level of reliability and uptime, which means that businesses can rely on it to be available when they need it. Overall, Mitel cloud PBX is a flexible and cost-effective solution that can help businesses to enhance their communication capabilities and improve their productivity.