We’ve seen a rapid modernization of digital communication systems in recent years, as well as an increase in desire for workplace flexibility. Businesses are turning to the cloud for agile solutions that maximize productivity and efficiency as workers embrace the benefits of remote working.
One of the most basic areas to begin is, of course, with your company’s phone system. And today, let’s look at why a Ringcentral cloud PBX system is better than an on-premise system and why switching is the best decision for your company communications strategy and long-term goals in this review from Indianartwest.com.
- What Is A Cloud PBX?
- RingCentral Cloud PBX Features
- The Advantages of Ringcentral Cloud PBX
- The Disadvantages of Ringcentral Cloud PBX
What Is A Cloud PBX?
A virtual PBX system built on the internet, Cloud PBX (Cloud-based Private Branch Exchange) automatically answers all incoming calls and directs them to the appropriate division or user extension. PBX systems are typically kept on-site. These large devices require a separate storage space. Also, they demand a substantial financial outlay, making them unaffordable for smaller firms.
Cloud PBX is a phone system that is housed in the cloud as opposed to on-premises. This indicates that businesses can utilize the phone system online rather than purchasing and maintaining expensive hardware. Businesses can take advantage of the same features and functionalities offered by a conventional on-premises PBX system with a cloud PBX, but with greater flexibility and scalability.
RingCentral Cloud PBX Features
Here are some of the most well-liked and useful features offered by Ringcentral cloud PBX systems, ranging from video conference to sophisticated call handling:
IM (Instant Messaging)
In addition, many cloud-based PBX companies provide unlimited instant messaging. Employees can use their preferred devices to send and receive SMS and MMS messages for simple internal and external communication, taking advantage of features such as bulk texting and automated text responses.
Without extensive IT expertise, managers and staff can easily manage their phone systems thanks to cloud platforms.
For instance, you can easily store, organize, and analyze phone calls for training and compliance needs using RingCentral’s Admin Portal, which lets you handle everything from your business call flow to your call recordings.
The advantage of controlling voicemail-to-email settings and call forwarding routes is also available to employees.
Call the Queue
Some online PBX systems include call queues in addition to standard business phone call features such as call transfer, call barring, and call forwarding.
Inbound callers are routed into a virtual queue and placed on hold until an agent is ready to accept their call. When there is a high volume of calls, call queueing helps to organize, prioritize, and streamline communications by utilizing sophisticated call handling rules and call routing strategies such as IVR menus and scenario-based routing.
Call queues are excellent for reducing hold/wait periods and streamlining customer service interactions, both of which improve the customer experience significantly.
Ring groups are a call routing feature that divides incoming calls among staff members according to their job, region, specialty, etc. It’s a method of streamlining processes and making sure that callers are quickly connected with the appropriate team.
For instance, if you set up a ring group for your sales team, each member of the team would receive a notification on their personal IP phones for any incoming calls to that area.
Conferencing via video
There is no need to buy a distinct video conference platform because Ringcentral cloud PBX systems include video conferencing and collaboration tools. Specific functionalities and features differ between providers, but most offer screen collaboration, big call capacities, and multi-device compatibility.
Dialing an Extension
This aids in the optimization of internal communication processes. Instead of dialing a full phone number, employees can simply enter a three- or four-digit extension number to reach particular individuals or groups.
While you may think that extension dialing is only u
seful for large companies or hospitals, even small businesses can benefit from workers not having to memorize multiple phone numbers.
Email to Voicemail
Ringcentral cloud PBX allow you to transmit voicemails to an email address as a downloadable audio file attachment or transcription. It’s useful for remaining on top of your communications and keeping your voicemail account clear while being notified of missed calls.
You can even configure the feature to deliver different or multiple types of email notifications to various recipients.
The Advantages of Ringcentral Cloud PBX
While on-site PBX systems can perform tasks such as call queuing and call forwarding, these features require dedicated IT employees to implement and maintain. Ringcentral cloud PBX, on the other hand, comes pre-loaded with these capabilities and requires little to no maintenance on your part.
There are numerous other benefits as well:
Can be used for long-distance business phone calls
Whether your workers are away from their desks, working from home, or traveling, Ringcentral cloud PBX systems keep everyone in touch. Because the connection is made over the internet, all workers require is an internet-connected device and a virtual mobile number to make and receive unlimited calls from anywhere.
Does not necessitate server upkeep
If there is a technical problem with an on-premise server, it can cause major disruptions and downtime, especially if you do not have the resources to employ a 24-hour technician.
However, with Ringcentral cloud PBX, your VoIP provider handles all upkeep, upgrades, and repairs. RingCentral guarantees a 99.999% uptime SLA and thorough redundancy.
Has Lower Prices
You’re probably aware that using VoIP to make and receive calls is significantly less expensive than using a conventional landline, with cost savings on both local and international calls. However, phone conversations aren’t the only way to save money.
Unlike the significant costs of building, maintaining, and upgrading on-premise PBX phone systems, the upfront and upkeep costs of cloud PBX systems are reduced due to communication system consolidation.
Instead of purchasing each component individually, you can use a unified communications solution like RingCentral to get everything you need for business communications in one location.
Some companies choose SIP trunks to connect their existing legacy systems to the internet. However, this technique necessitates the creation of a dedicated IT department to oversee the implementation. (not to mention the hassle of regular maintenance).
Cloud-based PBX providers take pride in the fact that their systems can be set up and maintained by professionals with little to no IT expertise.
The Disadvantages of Ringcentral Cloud PBX
High-Speed Internet Access is Required
Virtual phone systems are completely dependent on the internet. Your call quality will deteriorate if your internet provider’s service is frequently unreliable or poor. Dropped calls, high latency, and jitter are just a few of the issues that a poor internet link can cause.
Security must be maintained at all times.
By choosing a reliable cloud PBX service provider, you can significantly reduce the risk of cyberattacks. RingCentral protects your architecture, data, processes, and workforce with seven layers of security and applies updates on a regular basis to keep security solutions as robust as possible.
If your company is searching for enterprise-grade solutions that maximize scalability, flexibility, cost-effectiveness, and future-proofing, Ringcentral cloud PBX system is unquestionably the best option.