Using Cloud PBX for Enhanced Call Quality

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It comes as no surprise that cloud-based PBX phone systems are gaining popularity. Businesses all around the world are particularly drawn to robust Cloud PBX for enhanced call quality phone systems because of its ability to add users and services as needed. You don’t need to install or maintain any physical hardware to access all the features and tools you require for internal and external communications. will provide for you some information about Cloud PBX for enhanced call quality

What is Cloud PBX?

Cloud PBX for enhanced call quality
Cloud PBX for enhanced call quality

Cloud calling is another name for cloud telephony. A third-party host is used to provide voice communications as a sort of unified communications as a service (UCaaS). Web-based or application-based cloud telephony services are also options. Private branch exchange (PBX) and other traditional company phone systems are no longer required thanks to UCaaS

The rise in popularity of cloud-based collaboration software

Cloud PBX for enhanced call quality
Cloud PBX for enhanced call quality

The use of cloud-based team collaboration software has increased significantly over the past few years, with many businesses depending on these programs to keep scattered teams linked and in communication. The complexity and expense of operations can be greatly reduced by using Cloud PBX for enhanced call quality. Additionally, the Covid-19 outbreak forced businesses all over the world to rely on collaboration software as a platform for their distant workers’ communications.

Traditional PBX versus Cloud-based PBX

A physical set of hardware and phone lines must be present on the organization’s premises in order to use a classic PBX. PBXs were developed so that companies may conduct internal communications among their personnel without utilizing the public telephone network.

A VoIP phone system hosted as a cloud service is referred to as a Cloud PBX for enhanced call quality (also known as a “cloud phone system,” “hosted PBX,” or “hosted phone system”). It is entirely handled off-site and distributed via the internet. There is a huge reduction in upfront investments in telecommunications infrastructure.

Benefits of Cloud-based PBX:

Cloud PBX for enhanced call quality
Cloud PBX for enhanced call quality

Following are six benefits of cloud-PBX over conventional PBX:


The majority of Cloud PBX for enhanced call quality let businesses function on a “pay as you need basis.” With these models, you can only pay for the items you actually need at the moment of purchase. User licenses and advanced functionality can be added as necessary. As a result, a firm can save a lot of money by not having to buy supplemental hardware or equipment for staff members.

No costly hardware installation

You don’t need to invest in pricey physical hardware because a hosted PBX system is delivered as a service. The only hardware you could require is a desktop phone with VoIP capabilities. The majority of carriers give online interfaces for managing your phone lines, updates, and maintenance.

more reliable

Your system should have little to no downtime in the case of an issue because all of your data is on the cloud.

almost entirely maintenance-free

The entire infrastructure of a typical PBX is physical. Every handset requires a phone line. Additionally, regular maintenance and updates require the assistance of a telecoms specialist, which can get expensive. With a Cloud PBX for enhanced call quality, the hosted provider may remotely manage system updates, network routing, VoIP codec adjustments, etc.

more trustworthy, based on internet speed

Calls made with a cloud PBX are made online. As robust as your internet connection, voice quality. Cloud PBX, however, may cause certain problems if a business or individual user does not have access to high-speed internet, has a subpar internet connection, or is unable to effectively protect a connection.

increased geographic reach

Expensive international calling costs are essentially removed when phone calls are made over the internet.

Unified Communications and the move to cloud PBX

Most of the top UC providers in the globe have fully embraced cloud PBX. By doing away with the requirement for on-premises PBX equipment and regional carrier agreements, complexity and expenses are decreased.

It is crucial for UC providers to be able to offer their clients a first-rate communications experience. To have that experience, the voice quality must be excellent. A UC provider must be able to examine the complete call travel in order to test for connectivity and voice quality in order to determine the exact cause of any problem. To hold their carriers and network partners accountable, they sometimes also need supporting data.

Spearline’s toolset is an ideal fit for cloud PBX

Simply put, Spearline can duplicate the call flow from or to a cloud-PBX number that you specify. Call quality can be tested in important market regions using any technology, whether MS Teams Direct Routing or Operator Connect, Webex Calling, RingCentral Phone, or another. This is how:

Spearline’s testing approach consists of two components:

We call the specified cloud calling number from the destination nation. The Cloud PBX for enhanced call quality, which is subsequently routed to a subscriber. The call connects to a voicemail option after a connection has been made, where the Spearline test prompt can be heard. We can track call connectivity and record voice quality thanks to this.

Dialing a special cloud calling number that is programmed to call-forward to a Spearline number situated in a target geographic or country is required for the second stage of the testing.

When the call is answered, the audio prompt starts to play. An company may monitor audio quality and connectivity among carriers with this test, which enables them to choose carriers and handle call routing more intelligently.