Some people believe there is little difference in conference calling between using a regular dial-in service and a Cloud PBX for conference calling.
However, you will undoubtedly require internet-based business phone systems or solutions if you have a distributed or remote staff or offices all over the world. Given that the majority of us work from laptops and other mobile devices, most organizations nearly always use cloud-based services.
5 best Cloud PBX for conference calling
The software-based PBX system 3CX offers users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps as a Cloud PBX for conference calling option.
By eliminating the need for phone hardware and enabling work from home, users of 3CX’s softphone for Windows can make and receive calls using their PCs. Using an integrated multi-view switchboard, users can manage incoming calls, keep track of all colleague availability, and drag & drop calls for transfer. Due to CRM connection, users may start conversations with a simple click from within their CRM application and can access customer information as a pop-up on incoming calls. Caller ID is used to identify customers and automatically record the call in their customer record, negating the need for human call logging.
Users of 3CX can participate in clientless web conferencing without having to download any additional software or plugins because all voice and video communication is based on a web browser. Video conferencing is free for groups of up to 25 people, and call rates are based on the number of participants. There are no per-user license restrictions or account caps. There are other tools for remote management, assistance, and feedback gathering.
Key benefits of using 3CX
- Users of native iOS and Android apps can call the office for free and receive calls without having to reveal their personal phone number.
- Users may view which coworkers are available and who shouldn’t be disturbed thanks to customisable statuses.
- Customers records are automatically shown as call pop-ups, one-click calls from within their CRM software, and inbound call logging are all features of CRM integration.
- Visitors to your website can communicate live. effortlessly change to a call or video.
2. DialedIn CCaaS
A complete Cloud PBX for conference calling center management solution, DialedIn (previously ChaseData), is appropriate for call centers with five or more agents. Outbound predictive dialing, managed preview dialing, and queued progressive dialing are all available in a single solution.
To prevent call repetitions, DialedIn uses an automatic call distribution (ACD) system to send distinct contacts to a number of agents. Depending on the predetermined criteria, management is free to choose how to define their inbound and outbound agents. Additionally, companies can set up their own IVRs (interactive voice responses) to automatically answer incoming calls on weekends and on legal holidays. The system also gives management the freedom to get in touch with customers via social media, web chat, emails, or text messaging.
Additionally, the system offers an open API that can be combined with internal CRM programs and other communication tools.
Key benefits of using DialedIn CCaaS
- Within a single piece of software, DialedIn’s call center solution enables several dialing modes, including managed preview dialing, progressive dialing, and predictive calling.
- With the flexibility to switch between active campaigns in real time, the system enables call centers to operate many campaigns at once.
- The built-in list management tool in DialedIn enables users to sort, edit, update, or email contact lists from within the application.
- The system has the capacity to automatically record every call and save the recordings for at least 90 days on cloud servers to be monitored for reviews and ratings.
MVP of RingCentral
3. RingCentral MVP
With the help of RingCentral MVP, customers may make and receive business calls, voicemails, faxes, and text messages from any location. By allowing their employees to use whatever device they want, wherever they want, businesses of all sizes can empower their staff to enhance communication with clients, partners, and coworkers.
By converting BYOD (bring your own device to work) devices into company business phones, RingCentral MVP offers a rich feature set that helps optimize business communications. Users can administer the entire business phone system from their own desktop computer or mobile device, from anywhere in the world. Users can assign phones, manage extensions and groups, add and switch users, and do many other things. Employees can also browse the company directory, send and receive business faxes, and check their voicemail using the site.
Key benefits of using RingCentral MVP
- With the RingCentral MVP business phone system, employees can avoid having to carry two phones—one for work and another for personal calls.
- To help retain their professional identity, RingCentral MVP uses the employee’s company business number rather than a personal number.
- Users may connect with customers from all around the world by using RingCentral MVP to set up a local phone number, giving their company a local presence.
- The applications that RingCentral MVP interacts with include those from Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.
4. ULTATEL Cloud Business Phone System
ULTATEL Clarity Business phone provides unified communications that are effortless. With the help of our Microsoft Teams certified SBC, ULTATEL offers you the highest-quality videoconferences whether you’re trying to expand your company or wish to work remotely.
With ULTATEL’s Clarity Phone, integrating your current software—including Zendesk, Salesforce, Zoho, and others—takes just a few mouse clicks.
You will also receive call analytics, skilled/time-based routing, enhanced IVR, and call queuing.
Key benefits of using ULTATEL Cloud Business Phone System
- Both small and large enterprises can use the dependable Cloud PBX for conference calling from ULTATEL. Utilize our first-rate VoIP phone solution to stay in touch with your clients and coworkers wherever you are.
- Business Communications Unified
Through efficient remote communication solutions, you can empower staff and enhance customer service.
- Real-Time Support and Simple Installation
Receive top-notch customer service, and we’ll quickly get your company up and running.
- Safety and dependability
Profit from ULTATEL’s excellent reliability and user protection for your business. With a 99.999% uptime guarantee, professionals are proactive in optimizing your VoIP phone system 24/7.
- Rich in Features Software
Create a competitive work environment and maintain productivity with our feature-rich toolset.
A Cloud PBX for conference calling Vonix Flex enables companies to communicate with customers via SMS, calls, and social media platforms. Supervisors can assign many team members to a single messaging group via shared inboxes, enabling collaborative customer query answering.
Managers can identify staff handling a large amount of requests, track the utilization of resources, and see the status of calls or text messages across several locations by using the analytics tool. Additionally, it gives users access to numerous business calling capabilities like voice menus, automatic call forwarding, day/night mode, voicemail transcription, and more.